Coronovirus Update 31/3/20:
Patients are able to have New Consultations and Follow- up consultations using Tele-health facilities by video or by phone. Limited Face-to-Face consultations are available when necessary.
Option A: Tele-Health Video Consultation:
Sydney Orthopaedic Specialists is now using a video platform called Coviu, a Tele-health provider since 2015. It is browser based, so you don't need to install a special application, just a Google Chrome, Firefox or Safari12+ Web browser - or a phone or tablet. We will simply meet at a Web link. All appointments are still co-ordinated by the secretarial staff of individual surgeons.
The Web link we will meet at is sent to you via an invitation email. If this is not in your inbox please check the Junk mail folder.
Just click on this link and Coviu will open in a Web browser. You can then identify yourself and wait in a waiting room for our practitioners to join you.
Join this room as a guest. You are directed to take a photo and provide some personal information. This is just to inform the practitioner about who is in the waiting room. None of this information is stored by Coviu or reused anywhere else. If you would prefer not to take a picture of yourself, just lean out of the camera angle and snap. Enter your name and click continue.
Here is a short video to help you set up. If you have any problems, please call us on 96504983.
Please make sure you have sufficient bandwidth at your location. Maximise your WiFi or telecom provider signal and ask other people in the house to disconnect. It should be a minimum of about 300Kbps (or 0.3 Mbps). You can test your bandwidth at: www.speedtest.net.
Also make sure your microphone is on, your camera is working, and that you join from either a Google Chrome, Firefox or Safari12+ Web browser. You can test your hardware and software setup at: www.tools.coviu.com/precall/
In the event of any difficulty with the connection, please have your mobile phone nearby so we can contact you.
Your video consultation experience will be best if we:
- Ensure that we have a private, quiet, dedicated place for our meeting.
- Make sure that we have all that we need at our fingertips, for example; notes, books, pad, pen and a drink.
- Remove distractions; ensure that the TV, radio, or other computer applications are turned off.
- Have had a few minutes to prepare ourselves before the meeting, so that we are relaxed and focused, not rushed with scattered thoughts.
- Consider this a normal appointment, the same as if visiting a G.P, Dentist or other healthcare professional in their office. We wouldn’t wear our pyjamas to an appointment (though we might like to), so lets keep the space professional.
Finally, please note that Coviu is a safe and secure environment. None of the data that is exchanged in a Coviu call is saved anywhere. All of the call, including audio, video and data, is encrypted between you and the practitioner so nobody can listen into the call.
Option B: Tele-Health Phone Consultation:
Phone consultations are now available. This may be easier for many patients. Please call the office to set up a phone consultation if you prefer.
Option C: Face-to Face Consultations:
Face-to face consultations are still available and in some cases are very necessary. Please observe all visit precautions and observe the signs in the office. Patients with a fever will not be allowed into the building.
Please obey all Australian Government recommendations:
Please contact individual surgeons using contact numbers on the website.
Wishing everyone a safe and healthy isolation.
The Surgeons of SOS.